If you wish to register a complaint, please write to Richard Alexander by email firstname.lastname@example.org
or by phone 01580 239060
. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk
or by contacting them on 0800 023 4 567.